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FAQs

How do I see the Site Tour again?

Desktop:

  1. Navigate to the Dashboard page by clicking on "Home" (on the navigation menu on the left-hand side).
  2. Hover your cursor over your profile picture/icon (on the top right-hand side of the page).
  3. On the drop-down menu that appears after you hover, click on "Site Tour" (second to last item in the menu).

Mobile/Tablet:

  1. Navigate to the Dashboard page by clicking on "Home" (inside the three-lined hamburger menu).
  2. Click on your name.
  3. On the drop-down menu that appears after you clicked on your name, click on "Site Tour" (second to last item in the menu).
Why is it worth recording our memories?

Our lives are shaped by the memories of time shared with family and friends. These precious memories are worth collecting for the benefit of ourselves, family and friends. As we age, we are all vulnerable to losing precious memories. Keep those memories safe by moving them from the hard drive between your ears to the Cloud.

How is CueBack different from Facebook and other social media platforms?

People’s feeds are cluttered with ads, trivial latte art posts, AI pushed news, memes, and posts from people we barely know. CueBack is different. We focus on helping people preserve and share their important stories and memories with family and close friends. No ads, no news. CueBack is designed by Baby Boomers for Baby Boomers, not by Millennials for Millennials.

How do I know I won't lose my memories?

We know and understand that your memories and stories are priceless. We want to make sure you never lose them. CueBack runs on Amazon Web Services (AWS) which is the most reliable and widely-used web services platform on the planet. We use AWS to maintain comprehensive backups of all memories, comments, photos, and other content you may create or upload just in case something goes awry.

How do I know my memories will only be shared with the people I want?

Your memories will only be viewable by those specific CueBack members to whom you have expressly given individual viewing permission. Even better, this high degree of sharing control can be set on a memory by memory basis. You can also custom create your own private circles of family and friends. All memories are encrypted so that not even CueBack employees can view them. We’re very proud of our privacy settings. They’re the strongest and most comprehensive you’ll find anywhere in social media. In fact, it’s one of our most important and defining features.

Can I download all of my memories?

Yes you can. We understand that you’ve spent a lot of time recollecting and recording your memories. You may also have had family and friends spend time contributing and collaborating to complete your stories and recollections. To protect all that heartfelt effort, we ensure that you have the ability to access and download your memories at any time.

What is a MindPop?

A MindPop is when a memory suddenly pops into your mind.

Use CueBack's MindPop feature to quickly capture those inklings of memories so you can flesh out the full memory later.

Use MindPops anytime, anywhere - when you're walking down the street, getting a cup of coffee, or at the gym!

How do I change the text size of a memory?

To change the text size of a memory, click the 'Aa' button in the nav bar (left of the MindPops icon).

Note: This will only change the text size of the memory itself, not the entire CueBack site.

How do I access my profile?

To access your profile:

  1. Hover your mouse over your profile picture located at the top right corner of the page.
  2. From the drop down menu, click on 'My Profile'.
What are Notifications?

You receive a notification when friends invite you/join a collaboration, or send/accept a friend request.

To view all activity on your Memories, click 'Activity', located on the left side of the page, under the section 'Memories'.

What is Activity?

The Activity page is where you can view all activity relating to memories.

See likes, comments, and collaborations in this section.

For all 'non-memory' updates, view your Notifications (click the bell icon located in the top right corner of the page).

What are Messages?

Messages is where you can send and receive chats.

Click the envelope icon at the top right of the page. From the menu, click  'New Message' to start a new chat, or click 'See All' to view all your conversations.

How do I search for a Memory?

To search for a Memory:

  1. Click inside the search bar located in the middle of the top of the page.
  2. Make sure the search setting (on the left of the search bar) is set to 'Memories'.
  3. Search by title, keyword, location, author, people who were there, or tags.
How do I search for a person?

To search for a person:

  1. Click inside the search bar located in the middle of the top of the page.
  2. Make sure the search setting (on the left of the search bar) is set to 'People'.
  3. Type the person’s first or last name and select a user.
How do I get back to the Home page?

To get back to the Home page, click on the CueBack logo located at the top left of the page.

How do I invite my friends to join CueBack?

From the Home page:

  • Click 'Invite Friends Now' under the 'Invite Friends' section on the right side of the page (located under the 'My Memory Drafts' section).

 

Alternatively you can click on 'People' (located on the left side of the page) and then click 'Invite Friends'.

  • Either (i) send your unique referral link to your friends individually, or (ii) send invitations to a group of friends. You can import your Google contacts to make this process simpler.
What is the Timeline?

The Timeline is where you can view all published memories arranged by when they occurred.

To get to your Timeline, click 'Memories' on the left side of the page, then 'Timeline'.

What is the Feed?

The Feed is where you can view all published memories arranged by when they were posted.

To get to your Feed, click 'Memories' on the left side of the page, then 'Feed'.

What are Memory Drafts?

Memory Drafts is where all your unpublished Memories are housed.

When you are satisfied with your Memory Draft, publish it for your readers to enjoy!

To get to your Memory Drafts, click 'Memories' (located on the left side of the page) and click 'Memory Drafts'.

How do I add a Memory?

You can add a Memory from any CueBack screen.

  • From any screen, click 'Memories' (located on the left side of the page) and click 'Add Memory'.
  • From the Home page, click 'Add a Memory' under the 'My Memory Drafts' section in Orange.
  • From your Timeline or Feed, click the '+' located in the orange circle at the bottom right of the page.
How do I collaborate?

CueBack makes collaboration with friends a seamless experience!

Create a Memory and click 'Invite friends to collaborate' in the Collaboration panel located on the right side of the page. Type your friends' names and click 'Continue'. They will receive invitations to collaborate after you save the Memory Draft.

What is 'Who else was there'?

When adding a Memory, you can specify who else experienced it with you. You can choose to add them as a collaborator.

How do I specify who can read my Memory?

You can specify exactly who can read each and every one of your Memories.

While editing your Memory, select your audience under the 'Who can see this memory?' section.

What are tags?

A tag is a keyword or term assigned to a memory. Tags help describe a memory and allow it to be found again when it is searched. For example, if you wrote a memory about ‘Visiting Hawaii’, you might add the following tags: surfing, tropical, vacation, beach, paradise, etc.

How do I view my entire friends list?

To view your entire friends list, click 'People' (on the left side of the page) then 'My Friends'.

Alternatively, you can navigate to your profile, scroll down to the 'Friends' section and click 'View All'.

What are suggested friends?

Suggested friends are people who we think you may know, based on your existing connections on CueBack. View them by clicking 'People' (on the left side of the page) then 'My Friends'. At the top right of the page, click 'See Suggested Friends'.

What are Friend Circles?

Friend Circles allow you to group your friends in ways that make sharing simple and effective.

Create a Friend Circle for your College Friends, Family Members, Close Friends, Basketball Team, Wrestling Club, etc.

Share a memory with a specific Friend Circle to quickly add all friends in that list to view your memory.

Where do I view my friend requests?

To view your friend requests click 'People' (on the left side of the screen) then 'Friend Requests'.

To view friend requests you've sent, click the tab that says 'Sent Requests'.

Can I view all members on CueBack?

Yes. To view all CueBack members, click 'People' on the left side of the page then click 'All Members'.

Exit Tour

Click on the My Drafts link (outlined in pink) in the navigation menu on the left side of the page.

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